I. Responsibilities

Domain: Health Insurance

1. Job purpose

•  The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers.
•  The job holder will work closely with development team to manage development progress,
  perform UAT testing & provide reports as required.

2. Key Accountabilities

•  Understand digital insurance business processes to translate business needs and requirements into business documents, process diagrams, user stories, and wireframes to support product and system development.
•  Analyze, create, and validate end-to-end health insurance processes and detail functional
  specifications for digital applications.
•  Propose modifications and improvements to existing business processes and digital workflows to enhance operational efficiency and customer experience.
•  Participate in user acceptance testing (UAT) and develop business documentation, user guides, and operational manuals.
•  Collect and analyze market trends, customer behavior, and internal operational data related to health insurance and digital channels to provide business insights and improvement recommendations.
•  Handle other tasks upon request from management.

3. Key Relationships

•  Manager: Head of Digital Business
•  Internal stakeholders: Digital Business Team, IT, Product, Legal & Risk, relevant divisions and subsidiaries
•  External stakeholders: Vendors, Customers, other partners

II. Requirements

•  Minimum 04 years of experience as a Business Analyst, preferably in banking, insurance, fintech, or digital product environments.
•  Minimum 02 years of experience in Health Insurance, with good understanding of health
  insurance products, claims processes, and policy lifecycle.
•  Good analytical & logical thinking
•  Good English communication skills (TOEIC 700+)
•  Experience working on multiple initiatives or projects concurrently in a fast-paced
•  Experience in Agile Product Development with solid understanding of Agile principles and Scrum methodologies.
•  Working onsite in Hanoi

III. Benefits for this position

1. What could we offer you?

•  Working and growing with a group of diverse talents that is cross-functioning, self-organizing, and empowered to deliver values to our clients.
•  Enjoy a professional working environment, where people asses each other honestly, communicate openly, and support each other enthusiastically.
•  Various in-house training programs: technical training from experts, quarterly seminars, Cloud services training program, soft skills sharing sessions, etc.
•  Company trip, year-end party, team building gathering
•  Having fun as you work, learn, and play.