Key Responsibilities

1. Establish and Execute Quality Strategy

• Define quality vision, strategy, and annual goals aligned with company objectives.

• Lead continuous improvement initiatives across the factory.

2. Quality Team Management & Competency Development

• Manage quality personnel and resources effectively.

• Drive skill enhancement and competency development through training and coaching.

3. Manufacturing Quality Oversight

• Oversee and ensure the overall quality of manufacturing processes.

• Implement robust in-line quality controls and process audits.

4. Product Quality Assurance

• Ensure products meet all internal specifications and external regulatory/customer requirements.

• Lead qualification activities for packages, facilities, machines, and new processes.

5. Customer Quality Interface

• Act as the primary liaison for customer quality-related matters.

• Manage customer complaints, audit, and ensure timely resolution of issues.

6. Quality System & Issue Management

• Establish and maintain an effective Quality Management System (QMS).

• Lead root cause analysis and corrective/preventive actions for quality issues.

7. Customer Communication & Reporting

• Conduct regular meetings and reporting with customers to share quality status and improvement plans.

8. Quality KPI Management

• Monitor and manage key quality performance indicators.

• Drive quality improvement projects based on data analysis and KPI trends.

9. Leadership & Ownership

• Demonstrate strong ownership and leadership in driving quality excellence across the organization.

Requirements

1. Educational Background

• Bachelor’s degree in Engineering, Science, or a related technical field.

2. Professional Experience

• Minimum of 15 years of experience in Quality Engineering or Quality Assurance.

• Proven track record in managing quality systems and driving quality improvements.

• Solid understanding of raw material supplier management and product reliability.

• Preferred: Experience in customer quality management within OSAT (Outsourced Semiconductor Assembly and Test) environments.

3. Skills & Competencies

• Strong resource management and stakeholder communication skills.

• In-depth knowledge of quality system methodologies such as APQP, FMEA, MSA, SPC, and PPAP.

• Excellent English communication and interpersonal skills.

• Skilled in conducting process audits and implementing corrective actions.

• Strong analytical and problem-solving capabilities.

• Proficient in Microsoft Office tools (Excel, PowerPoint, Word, etc.).

• Demonstrated leadership and ownership in quality-related functions.

4. Certifications & Other Requirements

• Preferred: Industry certifications such as ISO 9001, IATF 16949, or equivalent.