I. Responsibilities

1. Job purpose

• The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers.
• The job holder will work closely with tribe members to understand business requirements to providing specific reports and analysis.

2. Key Accountabilities (1)

1. Reporting and Documentation

• Understand business processes to translate business needs and requirements into documents, process diagrams and wireframes to support product development.
• Analyze, create, validate end-to-end business processes and detail out functional specifications for the required applications.
• Suggest modification and improvement to business processes and frameworks for better efficiency.
• Participate in user testing and create documentation and user manuals for business.

3. Key Accountabilities (2)

a. Research and Analysis

• Gather market trends and internal data to conduct business analysis and provide recommendations and enhancements to the business.
• Develop informative and actionable reports that highlight business trends, forecasts and opportunities for improvement.
• Keep updated on technology changes, trends movement and analyze internal data sets to provide overall insights for stakeholders.
• Identify and interpret trends and patterns from data sets and construct forecasts and recommendations based on market intelligence and business data.

4. Key Accountabilities (3)

1. Managing Stakeholders

• Work with stakeholders to identify opportunities and process improvements by leveraging organization data to drive business solutions.
• Identify and communicate to stakeholders the insights from opportunities and obstacles perspectives based on market data gathered.

II. Requirements

• At least 5 years of relevant experience in a financial institution. Experienced in T24 and/or Core banking with most business areas, especially: Accounts, customers; Deposits; Cards, Payment.
• Extensive experience in researching and analyzing market trends and business processes
• Experience in working on multiple projects at one time
• Experience in writing SQL queries and using data visualization techniques and tools
• Experience in identifying risk and potential issues through conducting gap analysis, understanding and reviewing criteria
• Experience in monitoring and analyzing business results, competition and trends (SWOT analysis, market share review)
• Experience in Agile Product Development and has a strong understanding of Agile principles and practices and Scrum methodologies
• Experience working in Agile teams to manage digital transformation projects
• Bachelor’s Degree in a technical or business management discipline
• Working onsite in Hanoi

III. Benefits for this position 

• Working and growing with a group of diverse talents that is cross-functioning, self-organizing, and empowered to deliver values to our clients.
• Enjoy a professional working environment, where people asses each other honestly, communicate openly, and support each other enthusiastically.
• Various in-house training programs: technical training from experts, quarterly seminars, Cloud-services training program, soft skills sharing sessions, etc.
• Company trip, year-end party, team building gathering
• Having fun as you work, learn, and play.